Announcements http://www.responsedesign.com/about/ en Copyright 2008 Mon, 07 Jul 2008 09:03:59 -0500 http://www.movabletype.org/?v=3.2 http://blogs.law.harvard.edu/tech/rss New Agent Training - Preview Modules Available Agent Leadership Skills Training

We have published a set of modules for you to preview. Click below to see agent, monitor, and coach training!

http://www.responsedesign.com/elearning/rlc_beta_products.html

]]> http://www.responsedesign.com/about/announcements/2008/07/new_agent_train.html http://www.responsedesign.com/about/announcements/2008/07/new_agent_train.html Products and Services Mon, 07 Jul 2008 09:03:59 -0500 Agent e-learning modules now available! Response Design proudly announces that its first two agent skills training modules are now available on-line. These two modules are affordable for all contact centers.

Click here to learn how you can unlock your agents’ potential!

http://www.responsedesign.com/elearning/learnmore.html

]]> http://www.responsedesign.com/about/announcements/2008/06/agent_elearning.html http://www.responsedesign.com/about/announcements/2008/06/agent_elearning.html Products and Services Tue, 10 Jun 2008 13:57:31 -0500 Weekly "One Question" Benchmarking - Free Each week we will be hosting a free, one question benchmarking survey for members of www.contactcenter.ning.com.

Come join us and get the results.

]]> http://www.responsedesign.com/about/announcements/2008/06/weekly_one_ques.html http://www.responsedesign.com/about/announcements/2008/06/weekly_one_ques.html Free Surveys Tue, 10 Jun 2008 13:37:18 -0500 Call Center Metrics Survey Participants Wanted

We have updated our free call center metrics survey. When we get enough data in the database we will produce a report for all contributors. You can download the survey from the site before taking it. For those of you ready to take the metric survey, here is the link. It is now updated and ready to go.

http://www.responsedesign.com/metric_survey

]]> http://www.responsedesign.com/about/announcements/2008/05/call_center_met.html http://www.responsedesign.com/about/announcements/2008/05/call_center_met.html Free Surveys Fri, 16 May 2008 12:54:43 -0500 Measuring Your Customer-centricity Response Design's new product (#10133) "The Customer-centric Company - A Metric Report" is ready for purchase.

How customer-centric is your organization? The Customer-centric Company - A Metric Report is the only tool of its kind that enables your organization to measure its customer-centricity. Answer the questionnaire and Response Design will send you a customized customer-centricity scorecard, a personalized recommendation of best practice improvements, and the full 122-page Customer-centric Metric report.

]]> http://www.responsedesign.com/about/announcements/2007/02/measuring_your_1.html http://www.responsedesign.com/about/announcements/2007/02/measuring_your_1.html Wed, 07 Feb 2007 14:22:21 -0500 Next generation performance for your contact center The Next Generation Contact Center
A new best practice study! Response Design is learning how contact centers make the leap from a cost center to strategically-valued, multi-channel contact center!

When the results are in, Response Design will be sharing the findings. Send us an e-mail and we'll notify you when and how you can benefit from our best practice investment.

]]> http://www.responsedesign.com/about/announcements/2006/08/next_generation.html http://www.responsedesign.com/about/announcements/2006/08/next_generation.html Thu, 03 Aug 2006 00:53:23 -0500 New Site - New Opportunities In response to the complex needs of call center managers, Response Design announces its new "Creating the Uncommon Call Center" site.

]]> http://www.responsedesign.com/about/announcements/2006/01/new_site_new_op.html http://www.responsedesign.com/about/announcements/2006/01/new_site_new_op.html Products and Services Mon, 09 Jan 2006 10:48:08 -0500