Response Design's new product (#10133) "The Customer-centric Company - A Metric Report" is ready for purchase.

How customer-centric is your organization? The Customer-centric Company - A Metric Report is the only tool of its kind that enables your organization to measure its customer-centricity. Answer the questionnaire and Response Design will send you a customized customer-centricity scorecard, a personalized recommendation of best practice improvements, and the full 122-page Customer-centric Metric report.

As companies attempt to transition from a product-centric approach to a customer-centric approach, it is easier for them to talk in terms of the results they are achieving, the technology they are installing, or the process they are implementing rather than answering the question, “What exactly is customer centricity?” The Customer-centric Company - A Metric Report is an assessment tool and comprehensive report that clearly answers this question for you. This expertly designed questionnaire will help you probe the seven dimensions of customer-centricity—culture and environment, employee training staffing & incentives, customer service, customer feedback, interdepartmental relationships, measurement, and tools and technology.

Want a quick peak into how customer centric your organization is? Take our free quiz and find out (link on this page). But beware, once you do you'll want to purchase the entire report! Click here to take the free quiz.