Events http://www.responsedesign.com/about/ en Copyright 2008 Fri, 16 May 2008 12:46:59 -0500 http://www.movabletype.org/?v=3.2 http://blogs.law.harvard.edu/tech/rss Free Attendance Management Web Discussion Attendance Management
Join us for a Webinar on June 5

Discussion of how to manage attendance in the contact center.
Title: Attendance Management
Date: Thursday, June 5, 2008
Time: 1:30 PM - 2:30 PM EDT

Reserve your Webinar seat now at:
https://www2.gotomeeting.com/register/916295368

System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista

Macintosh®-based attendees
Required: Mac OS® X 10.3.9 (Panther®) or newer

]]> http://www.responsedesign.com/about/events/2008/05/free_attendance.html http://www.responsedesign.com/about/events/2008/05/free_attendance.html Free Web Discussion Fri, 16 May 2008 12:46:59 -0500 Delivering Top-notch Quality for Customer Interaction in a Virtual World July 18th, 1:00 - 2:00 Eastern; CRMX
Five years ago, routing customer inquiries to a field office or an employee's home was not cost effective-but that was five years ago. Virtual contact centers are springing up everywhere, and managers who embrace the business case for VoIP must also accept the business case for a consistent customer experience. This session will educate contact center managers on new requirements for quality management in a virtual environment, including:

]]> http://www.responsedesign.com/about/events/2006/06/delivering_topn.html http://www.responsedesign.com/about/events/2006/06/delivering_topn.html Speaking Fri, 30 Jun 2006 12:04:28 -0500 Achieving Quality Success: The W.W. Grainger Story ICCM speaking engagement August 14-16, 2006
Date: 8/16/2006
Time: 11:00:00 AM - 11:50:00 AM

]]> http://www.responsedesign.com/about/events/2006/05/achieving_quali.html http://www.responsedesign.com/about/events/2006/05/achieving_quali.html Speaking Mon, 15 May 2006 14:15:04 -0500 Newly Scheduled Events Check back often for new announcements.

]]> http://www.responsedesign.com/about/events/2005/08/check_back_for.html http://www.responsedesign.com/about/events/2005/08/check_back_for.html Speaking Wed, 10 Aug 2005 09:48:43 -0500