Answers Online http://www.responsedesign.com/store/ en Copyright 2008 Wed, 21 May 2008 12:21:01 -0500 http://www.movabletype.org/?v=3.2 http://blogs.law.harvard.edu/tech/rss Business Networking - Useful? I have just started down the long road of Internet business networking. Yes, it takes diligence but I have seen good results. Jobs are posted and people are matched. I've asked questions and gotten great answers. I've made good contacts with people that I would have otherwise never met.

What experiences have you had? Are you part of any networks you would recommend? Do you have any hints to make the experience more useful?

I am part of:
LinkedIn (http://www.linkedin.com/)
Fastpitch (http://www.fastpitchnetworking.com/),
Plaxo Pulse (http://pulse.plaxo.com/pulse/).

If you haven't tried it and want to have access to good people, this is definitely one way to go.

]]> http://www.responsedesign.com/store/answers/2008/05/business_networ.html http://www.responsedesign.com/store/answers/2008/05/business_networ.html Wed, 21 May 2008 12:21:01 -0500 Quality monitoring practices Question:
What are some of the best practices in call / quality monitoring these days? This is a 2006 initiative.

]]> http://www.responsedesign.com/store/answers/2006/02/quality_monitor.html http://www.responsedesign.com/store/answers/2006/02/quality_monitor.html Quality Fri, 17 Feb 2006 14:53:03 -0500 E-mail management Question:
What are customers expecting these days as far as e-mail response times?

]]> http://www.responsedesign.com/store/answers/2006/02/email_managemen.html http://www.responsedesign.com/store/answers/2006/02/email_managemen.html E-mail service levels Fri, 03 Feb 2006 14:10:29 -0500 Number of Monitored Calls How many calls should we monitor for each agent?

]]> http://www.responsedesign.com/store/answers/2005/12/number_of_monit.html http://www.responsedesign.com/store/answers/2005/12/number_of_monit.html Quality Monitoring Tue, 13 Dec 2005 14:22:07 -0500