LeapFrog!^® measures activity during a typical shift (customer productivity time) According LeapFrog!^® the percent of customers who said their agents spent a certain percent of customer productive time is as follows:

Percent Productive Time	Percent LeapFrog!®Respondents Reporting
90-100%	0%
80-89%	23.08%
70-79%	30.77%
60-69%	23.08%
50-59%	15.38%
<50%	7.69%

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LeapFrog!^® - Response Design's call center metrics database