Response Design Corporation<sup>®</sup>:Creating the Uncommon Call Center<sup>®</sup>
 
FastFact: Typical keys to achieving "employer-of-choice" status for a call center
  • Competitive starting salary
    • At least 25% above retail
    • At or above midpoint for customer service positions
  • Competitive fringe benefits program including health insurance, 401k, and tuition reimbursement
  • Personal leave bank wherein time off can be in _ day intervals
  • Flextime if possible
  • Alternative workweeks
  • Telecommuting to the extent possible
  • Buddy system for new hires
  • Well defined new hire selection criteria and testing
  • Extensive training including interpersonal skills
  • Strong supervisory development system
  • Strict rules regarding absenteeism
  • Employee recognition/reward programs
  • Hours switching with supervisor approval
  • Career advancement potential
  • Open communications
  • Attractive work environment
  • On-site amenities to include
    • Cafeteria
    • Health/fitness
    • Outdoor recreation
    • Break room
    • Game room
    • Concierge service
  • Active corporate giving and civic involvement
Submitted by our industry colleague: WDGC