Response Design Corporation<sup>®</sup>:Creating the Uncommon Call Center<sup>®</sup>
 
Topic: Human Resource Management
Article:
How Proficiency in the Seven Leadership Roles Can Lead to Bottom-line Results

What is it that makes a leader effective? Some leaders oversupervise, and some undersupervise-but the most successful know where each of their employees stand and how to address the individual need of each. Effective leadership is definitely not "one-size-fits-all."

This article tells you how to match your level of supervision to your employee's level of need. It outlines the roles of a leader-sponsor, educator, coach, supporter, counselor, and confrontor-and provides you with the tools you need to know when to step into each role.

Timing and insight are everything to world-class leaders. Let this article lead you to bottom-line results as you fill your many important roles.

When leaders provide what the employees cannot provide for themselves, win-win situations are inevitable.