Agent Leadership Skills Training

We have published a set of modules for you to preview. Click below to see agent, monitor, and coach training!

http://www.responsedesign.com/elearning/rlc_beta_products.html

Response Design proudly announces that its first two agent skills training modules are now available on-line. These two modules are affordable for all contact centers.

Click here to learn how you can unlock your agents’ potential!

http://www.responsedesign.com/elearning/learnmore.html

Each week we will be hosting a free, one question benchmarking survey for members of www.contactcenter.ning.com.

Come join us and get the results.

Participants Wanted

We have updated our free call center metrics survey. When we get enough data in the database we will produce a report for all contributors. You can download the survey from the site before taking it. For those of you ready to take the metric survey, here is the link. It is now updated and ready to go.

http://www.responsedesign.com/metric_survey

Response Design's new product (#10133) "The Customer-centric Company - A Metric Report" is ready for purchase.

How customer-centric is your organization? The Customer-centric Company - A Metric Report is the only tool of its kind that enables your organization to measure its customer-centricity. Answer the questionnaire and Response Design will send you a customized customer-centricity scorecard, a personalized recommendation of best practice improvements, and the full 122-page Customer-centric Metric report.

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