Response Design Corporation:Creating the Uncommon Call Center
 
Kathryn's Uncommon Call Center Blog
June 18, 2007 10:58 AM
Kathryn
Categories: Miscellaneous 
I need your help

I have come across a piece of research that I would like to cite properly, but I do not know its context. If you are familiar with this research, could you contact me at kjackson@responsedesign.com and help me locate its source?

It is:

“The National Science Foundation researched more that 400 companies and found companies that instituted a measurement and feedback system increased productivity by 43 percent and companies that instituted a measurement, feedback, and incentive system, increased productivity by 64 percent.”

It is an important finding. It could help us make the case that organizations that add more components to their performance management infrastructure see the greatest increases in their productivity.

What if a company instituted a measurement, feedback, and incentive system and linked it to training? How great an increase in productivity do you think we would see?

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