Response Design Corporation:Creating the Uncommon Call Center
 
Kathryn's Uncommon Call Center Blog
May 22, 2008 11:29 AM
Kathryn
Categories: Miscellaneous 
The Kindness of People

As you may have noticed we are holding a free monthly discussion (see www.contactcenter.ning.com for details). This month (June 5) the topic is attendance management. I asked a question on one of my business networks (LinkedIn) to get some insights on what people are grappling with when it comes to this topic.

I have been impressed with how giving busy people are with their time. I have gotten great responses, great questions, great feedback, and one gentleman went out of his way to introduce me to another gentleman he felt had some innovative practices in this area.

This reminds me to be continually aware of how I can help people. For example,

I got an email this morning from a business associate who has a friend looking for a consulting project. My first reaction was, "No, I don't know of anything off hand." Then I thought about what it would take to "pay it forward." To help this person in the same way that people have helped me.

Isn't that the essence of good business? Isn't that the reason for networking? We give, we receive, we pay it forward so others can succeed just as we do. I only hope I can remember this the next time I think I am to busy to invest a couple of minutes to help another business contact.

Thanks everyone for the wonderful lesson.

Entry logged at 11:29 AM
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