Response Design Corporation<sup>®</sup>:Creating the Uncommon Call Center<sup>®</sup>
 
FastFact: How can I foster employee engagement?

A company's culture contributes greatly to engagement. Research shows that employee engagement is greatly enhanced when employees clearly understand the link between organizationally desired behaviors and rewards. Employee focus and customer focus are complementary. When employees recognize that the organization is focused on their well being, they in turn are more engaged and strive to meet the organization's goals.

Affiliation with, and support from, team members also contributes to engagement. Research shows that increased cohesion between team members leads to greater commitment, motivation, engagement, and performance.

The orientation of new employees is a vital step towards improving employee engagement. Effective onboarding ensures that the employees are prepared for their jobs by facilitating their interaction with colleagues and making sure they know what is expected of them.

Finally, research indicates that challenging work promotes engagement. Challenging work must be supported by a clear job role description, clear performance expectations, plenty of feedback, and the opportunity to succeed (tools and development).


Products
>
>