Response Design Corporation<sup>®</sup>:Creating the Uncommon Call Center<sup>®</sup>
 
FastFact: How do you transform an IT organization into an efficient, effective group?

Organization transformation proceeds along an “Organizational Ladder” as follows:

Start with understanding the company’s goals and objectives. Build an IT Strategy and IT Organization from those goals and objectives. Write job descriptions based on clear roles and responsibilities. Develop annual objectives to set expectations against which to measure employee performance.

Source: Transition Partners’ Organization Transformation 2006.

Submitted by our industry colleague: Transition Partners