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Light Bulb Moments
Ponderings of a part-time call center consultant and full-time human.

Episode 1: "But I Followed Her!"
A lesson on being a leader and follower.
Click here to watch/listen (3:14 minutes):

Episode 2: "Birds Eye View of the Customer Experience"
A lesson on customer surveying.
Click here to watch/listen (4:29 minutes):

Episode 3: "As Simple As Making a PB&J"
A lesson on giving directions.
Click here to watch/listen (5:33 minutes):

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